Terms and conditions

Advanced Hypnotherapy is run by me, Tim Dunton ("I", "me"), as a sole trader. These terms cover every consultation and session booked with me. Please take a moment to read them before you book. Your statutory rights are unaffected.

1. About the service

I provide one-to-one hypnotherapy, hypnosis, NLP and coaching, both in person at 201 Broadway Lane, Bournemouth, Dorset, BH8 0AD and online by video call. Corporate and group work is arranged separately. I deliver every session myself.

2. Free consultation

Before booking, every new client is offered a free consultation lasting 15–30 minutes, held by phone or video. You are under no obligation to go ahead.

3. Booking and appointments

Your booking is confirmed by email after the 50% advance payment is received.
Ahead of your first session, I will ask for some background, including any relevant health details. Sharing openly helps me work safely and well.
Sessions start and finish at the booked times. If you arrive or join late, the session still ends as planned and the full fee is payable.
Please come free of alcohol and non-prescribed drugs. I will stop a session if continuing would be unsafe.

4. Cancelling or rearranging

To cancel or change an appointment, contact me by phone, by email or via the contact page.

In-person sessions: 48 hours' notice is required. Cancelling within 48 hours, or missing the appointment, incurs a fee of 50% of the session fee.
Online sessions: 24 hours' notice is required. Cancelling within 24 hours, or missing the appointment, incurs a fee of 50% of the session fee.
Changes made with the required notice are free of charge.
Should I have to cancel or move an appointment, I will let you know as early as I can and offer a new time or a full refund of any payment for that session.

Your right to cancel when you book remotely

As a consumer booking by phone, email or online, you are legally entitled to cancel within 14 days of booking, for any reason, and receive a refund. If a session goes ahead at your request during those 14 days and you then cancel, you pay only for the sessions already delivered.

5. Fees and payment

The fees page lists current prices, and your fee is confirmed at the time of booking.
Half of the fee (50%) is payable on booking, by card or bank transfer. The other 50% is payable at the end of your first session.
A secure payment provider processes card payments, and I never hold your full card details.
Corporate and group work is priced on request and agreed in writing before work starts.

6. Online sessions

Choose a private, quiet space where nobody will interrupt or overhear you.
A reliable internet connection and a pair of headphones work best. Make sure you are seated safely and comfortably.
Do not take part while driving or while doing anything else that requires your attention.
Keep a phone to hand in case the video connection fails. Time lost to a technical fault at my end is rescheduled free of charge.
Nothing is recorded unless we both agree in advance.

7. Recordings and materials

Recordings and handouts from me are for you alone, so please do not pass them on, sell or publish them. Only listen to a hypnosis recording when it is safe to relax fully: never while driving or using machinery.

8. Outcomes

Your own involvement is a key part of the process. Because everyone responds individually, no specific result is promised, and the number of sessions depends on you and what you want to achieve. I review your progress with you as you go.

9. Confidentiality

Anything you tell me in a session stays confidential, except where someone faces a serious risk of harm, where a child or vulnerable adult is at risk, or where disclosure is required by law. I would raise it with you first whenever possible. See the privacy policy for how your information is managed.

10. Clients under 18

Young people under 18 are welcome to book, provided a parent or guardian comes with them and gives written consent.

11. Complaints

If something has not met your expectations, please let me know promptly on 07975 653893, at hello@advancedhypnotherapy.uk or via the contact page. I will acknowledge it quickly and work to put things right fairly. If the matter is still unresolved, you can take it to the General Hypnotherapy Register (GHR), the professional register I belong to.

12. General

I revise these terms from time to time, and the version in force on the date you book is the one that applies. The law of England and Wales governs these terms.